We are proud to receive rave reviews for our fabulous facilities and sensational service! See what our guests and clients have to say about Brookstreet in general, as well as our groups and meetings, social events, weddings, dining and spa!
Groups & Meetings
So very well done, extremely attentive, simply a class act. Well done again! Would recommend Brookstreet and the team to anyone without hesitation. Thank you and your team. ~ Gordon Warner, Iceberg Networks
Thank you once again for an excellent event! This is our third event booking at Brookstreet, and we have been consistently impressed with the high level of service provided in every area. We will definitely be booking our future events here. Special thanks to event manager Florence Houlahan, for accommodating our many last-minute changes; to banquet staff Chana and Udeyah for their friendly and helpful service; and to the brilliant chef and staff at Perspectives! ~ Michele McIntosh, Canadian Resident Matching Service
As a team, we all agreed that we were constantly and consistently surprised and delighted with the service we received from the Brookstreet Partners. We realize that sometimes some of our requests were last minute or hectic but we never received anything but the utmost cooperation and respect from the Partners we were dealing with and it definitely made our job easier. Professionally we felt respected and completely accommodated. Personally we felt pampered and taken care of. ~ LEAD
"I operate shows across Canada and I have found, without a doubt, that the Brookstreet is one of the finest and professionally run facilities I use (and I have seen them all). The staff is great to work with. The food in the restaurant is great, as is the staff there as well. I will be back next year, no question." ~ Peter Loney,
Electronic Products and Technology
"I wanted to thank you and the staff at the Brookstreet for making our recent regional meeting a great success. I've had the opportunity of experiencing the Brookstreet on a number of occasions besides my time at Starbucks and your team never fails to impress. The hotel is always spotless and your front desk staff set the tone for a great stay. Our team found the bedrooms extremely comfortable and enjoyed the modern look and feel. In terms of our meeting space, your catering/banquet team was truly on their game as every detail was looked after. I particularly liked the fact that our meeting room had windows on 2 sides, providing some wonderful natural light which I find much more invigorating in a meeting session than an interior meeting room. The food, as always, was fantastic with a great mix of offerings. Thank you so much for making lactose free options available to Lisa, she very much appreciated you looking after her need on this."
~ Jim Manz, Regional Sales Manager, Eastern Canada, Foodservice, Starbucks Coffee Canada
"Working with Kristy to organize the booking of the meeting rooms was such a pleasant experience. She has been so accommodating to our needs, even when I had to make a last minute change to the room size. She was so helpful, I really appreciate that! Also the staff onsite was excellent! We needed another table/more chairs and they responded so quickly—they are a very efficient group of people! I had a wonderful experience with Brookstreet! Thanks!" ~ Christie Shayler, Minto Communities Inc.
"The Brookstreet facilities are always clean, comfortable and presents very well. Our Event Manager (Kassaundra) was great to work with. She accomodated our last minute requests quickly and professionally. She was available at all times and very helpful with suggestions". - Sandra Felskie, Mitel Networks Corporation
"Our group has held events in many upscale hotels in both the US and Canada and I must say that Brookstreet tops the list. The meeting room was great and very functional for our small group. Dinner at Perspectives was great with good food and great service. Karen went out of her way to see that we were well looked after during our stay!"
- G. Biodeau, Northern GM Dealers, Association.
"We were pleased to facilitate a day-long Creativity Workshop for one of our major national media clients today at your establishment. We also had the good fortune to stay at Brookstreet last night and wanted to compliment everyone: from the front desk staff to the guest services operator to the restaurant staff to the catering staff – it was a real joy to work with your folks". - Bob Presner, President - Beyond the Box, Inc. - www.beyondthebox.ca
The team at the Brookstreet obviously takes a lot of pride in their work and the customer service levels are superior to all of the hotels I have dealt with in the past. I believe that the staff at the hotel should be commended for their professionalism and efforts in making life so much easier for the delegates of our event as well as myself and the staff from the foundation."
- Marie-Louise Doyle, President, Doyle & Associates Events Planning and Director, Strategic Education, Meeting Professionals International.
"You and your staff also contributed to a positive professional and national impression of Canada to our NATO colleagues. We have received rave reviews about the success of the meeting, in addition to many compliments about the welcome packages provided to each meeting attendee. Without the support of people like you, we would not have been able to call the meeting a huge success".
- Barry H. Smith, Land Software Engineering Centre (LSEC) Manager, National Defense Headquarters
This has been an exceptional conference as a result of the excellence in the quality of service provided by the staff. Congratulations on your exceptional team. Wow! Will I consider Brookstreet for future events? Absolutely!"
- Suzanne Rubinstein, Director - Ontario Travel. Information Centres OTMPC/OTICS
"Your entire staff is excellent. Everyone makes me feel welcome. I recommend this hotel to all my colleagues. Well done!"
- Terry Bainsbridge, Director of Business Development CMHC, who has enjoyed Brookstreet since its opening in 2003
"We were very impressed with your hotel and facilities. The room was awsome, the view was beautiful and the staff were very friendly. Thanks for a GREAT golf weekend getaway."
- Caitlin Grasswell, Ottawa
"I expect to be treated well in a business context but I appreciate even more the courtesy and kindness shown to me in a personal capacity."
- J. Lynn Thomson, Hicks Morley Barristers & Solicitors
"Thank you for taking good care of the POLICE group of people. They have all come to me to say thank you for suggesting the hotel. They are very happy and are estactic about the way they have been treated. They have responded with “These people at the Brookstreet really get it" about dealing with entertainment industry people. Thank you!!"
- Ken Craig, Live Nation
"Everyone was great to work with. I was a bit of a difficult client in that things had to be arranged with short notice. Lea, Meredith and Amanda were very patient and made things come together in a manner that made things much less stressful. My group felt pampered and appreciated."
- Kerri Ferguson, OSSTF District 25
"Your staff was phenomenal, the food incredible, the decor was beautiful and we all felt right at home. I can honestly tell you that each of us (especially Mike) looks forward to our next stay at Brookstreet, and after such a wonderful experience there we will definitely be back."
- Amanda Holmes, Holmes on Homes
"Thank you so much for your contributions to the success of our conference. The delegates loved the hotel, of course! Our welcome reception Tuesday night was a big hit, as was our lunch on Friday. The attendees who didn't join our downtown activities enjoyed their time relaxing at Brookstreet after a busy, tiring day in our workshops."
- Catriona Fagan, Manager, Technical Software, Quest Software
"I heard many positive comments over those three days about the friendliness of the staff, the well appointed rooms, the cleanliness of the facilities and last but not least, the very good meals."
- Hélène Meilleur, Director of Operations, GenomeCanada
"I just wanted to say 'Thank You.' The party went smoothly and everyone had a wonderful time. The party guests were very impressed with everything...food, band, bar, service, rooms, etc....everything was amazing. Thanks for helping make my husband's 40th birthday party a success."
- Tracey Haycox, Ottawa
"Each and everyone of the staff at the Brookstreet went above and beyond to help us out. It was truly the best service I have ever received. Not one complaint heard, only compliments on the beautiful location, food and service. You did a fantastic job."
- Denise Ernst
"Would you please convey my thanks to the catering staff for an excellent dinner preparation. It was greatly appreciated by all my guests. The pastry chef outdid herself with the pies. I have recommended your service to all my friends. Thanks again."
- Daphne Moschos
"Rob and I wanted to thank you for all your help for our wedding day. It was a wonderful evening, everything went smoothly, we received a lot of compliments on the dinner, and the staff during the reception was absolutely fantastic. Working with you was easy, you were very available and always quick to answer our many questions. You helped make our day very special. Again, many thanks to you!!"
- Caroline Thouin
"Everyone at the hotel was professional, courteous, and exceptionally accommodating. We were amazed and very happy with the service, the staff, and the hotel. Never did we hear 'no, we can't' Thank you so much!
- Barbara Bonspille Bathurst, Blainville
"I was so impressed with the customer service!! Everyone's goal was to make sure our stay and event was exactly what I wanted -- before and after. All the staff I dealt with was excellent! Florence was invaluable, she made my day every time I talked with her! I couldn't have asked for anything else."
- Nicole Shannon
Dining & Accommodation
"My wife and I had brunch at Perspectives with our 2 kids this past Sunday. They are 1 and 5 years old. We just went on a whim, confident that we would have a nice time. We did not expect to be blown away (my wife's exact words) the way we were. The food was awesome, and the staff in the dining room added so much to the afternoon with the way they treated us. They were amazing with the kids, which is very refreshing because you're never quite sure how staff will react to kids in an upscale place. In particular, on of our servers, Kyle, brought things over the top when he brought us for a tour of, not only the kitchen, but of some of the guest rooms and other facilities!
What we thought would be a simple brunch with the kids turned into a very memorable experience. My daughter in particular just loved it. Congratulations on creating such a great experience, even just at brunch! I've been talking to people about it all week."
~ Marc Lepine, www.atelierrestaurant.ca
"Our get-together at the Options Bar was marvelous - excellent food, great bartender and an out of this world piano/vocalist. We had an awesome time!"
- Lori & Wayne Lumsden, Ottawa
"We had a spectacular dinner Saturday evening; in fact, it was the best restaurant meal we've had since last Thanksgiving at Brookstreet! Our server was Roch and he was simply wonderful: knowledgeable, professional and charming."
- David Lewis, David Lewis Communications Inc.
"Everyone that I dealt with went above and beyond to accommodate the occasion - even helping out when some of our family was delayed. Once we were all together, the staff once again impressed us with their knowledge and attention to detail. I don't recall the names of the staff, but the gentleman that served us that evening was knowledgeable, attentive, and quite entertaining - perfect for the occasion! The sommelier also impressed us with his knowledge of the wines, and the recommendations that he made."
- Heike Britton, Ottawa
"I must also commend the staff at Brookstreet. Everyone we encountered - from the front desk staff, those at the door, our waiter at the restaurant and the bar tender - were all so friendly and helpful! Whoever is in charge of staffing has done a wonderful job. Also, the room was very nice and the bed was very comfy!"
- Kim Cooper, Ottawa
I just wanted to thank Brookstreet and its staff for your recent help. As a family, we have have enjoyed quite a few meals at Brookstreet (including your gourmet to go meals on special occasions), especially my father. Unfortunately he passed away at the end of January, so it only seemed fitting that I should turn to Brookstreet to see if you could help me with the catering for his small (private) funeral. I spoke with Megan Kelly, who was so kind and handled all the arrangements with such efficiency. On the day, the catering was lovely and the two staff members you sent along (Nick and Julie) were wonderful, adding elegance to the reception. My dad would have approved (he was a man of great integrity and style). When I went back to Tubman’s a few days later, I was asked if we were the family that had Brookstreet cater: they commented on the elegance of the reception. So thank you to all your staff for creating something special for my dad. My mother and I appreciate it very much.
JA Klowak, Ottawa
"As a customer service professional, I am sure that you value your staff and how they represent your organization. Rest assured that the staff at Au Naturel are doing it right time and time again."
- Julie Johnstone, Ottawa
"From the moment I stepped in to the spa until I left I was treated like royalty!! It is such a beautiful facility, and the treatment was amazing. When I walked in I just let the receptionist know that I had an appointment and she greeted me by name and welcomed me to the spa. I got a full body massage and the massage therapist made sure I was comfortable with every part of the treatment. Because I booked online through wayspa everything had already been paid for, and the experience was alllllll about relaxation! I cant wait to go back!"
"I had not been to a spa in at least one year and looked forward to a massage and pedicure. The swedish massage I received was fabulous and I felt all my knots melting away. I must say I did feel cold afterwards but I got a hot cup of coffee and my feet went into a wonderful foot bath. The pedicure chairs can be adjusted have massage and heat capacity, heavenly! The atmosphere was welcoming and friendly I would definitely invite a friend and go back."